I cannot stress enough how disgusted we are with the lack of respect and communication we experienced in merely inquiring about use of this venue. Almost too much to tell. After we and our celebrant played phone tag with the owner for a while, we finally had a very rude, clipped conversation with said owner where I told him we were looking for a venue to host my daughter's memorial. Yes/no responses to all questions with no clarification or sensitivity at all. Asked if we could meet to see the venue, was told to come between 10am and 4am, no appointment, "I'll be around." Approach the venue, the visitors entrance is overgrown with tree branches down all over the path. Already regretting coming. Go to the front, no one there. Call the owner, speak to a woman that tells me to go to the cafe and someone will show me around. Walk in, young girl scrambling to make coffees for customers, tell her we've been directed to her and she looked terrified at the sudden request (she'd obviously not been told and I gather this wasn't something she'd normally do). She said she'd be with us after she finished serving coffees. My wife and I wait around a while before I go back in and see her still taking orders and looking stressed. I felt for her and asked if she had anybody to help out or if it was just her. She said no it was just her and looked a bit upset. So we just left. How this poor young girl could've been expected to walk two grieving parents through a venue and answer all their questions whilst worrying about how many people were left waiting in line at the cafe behind her defies belief. We would've rathered we were just stood up with no response at all. We are absolutely disgusted, angry and disappointed to have had this experience in the midst of one of the worst times of our lives. At the time of writing this, the owner has not answered my calls, as I wanted to give them this feedback directly to let them know how unacceptable it was. Please do not use this venue, the owners do not care, they barely want to answer their phone and do not deserve such a beautiful venue.